Return Policy

Return possible within 30 days

Order Cancellation

We accept the cancellation of the order before the product is shipped or produced. In the event of an order cancellation, you will receive a full refund. If the product has already been shipped, we cannot cancel the order.

Return Form (if applicable)

We accept returns. The customer has the right to return the goods within 30 days from the order date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a delivery note or proof of purchase. Do not send your purchase back to the manufacturer.

The customer only pays once for shipping costs (including return); the consumer does not pay any restocking fees for the return.

Refund (if applicable)

Once we have received and inspected your return, we will notify you by email that we have received your returned item. We will also inform you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at info@vkvoc.com.

Please contact our customer service at info@vkvoc.com for a return address.