Privacy Policy
Privacy Policy
We take your privacy very seriously, and this privacy policy explains how vkvoc.com (collectively “we,” “us,” or “our”) collects, uses, shares, and processes your information.
Collection and Use of Personal Data
Personal data refers to data that can be used to identify you directly or indirectly. Personal data also includes anonymous data linked to information that can be used to identify you directly or indirectly. Personal data does not include data that has been irreversibly anonymized or aggregated, making it impossible for us to identify you by using it in combination with other information or otherwise.
Promoting Security
We adhere to the principles of lawfulness, legitimacy, and transparency, use and process data minimally for limited purposes, and take technical and administrative measures to secure the data. We use personal data to verify accounts and user activities and to promote security, for example by monitoring fraud and investigating suspicious or potentially illegal activities or violations of our terms or policies. This processing is based on our legitimate interest in ensuring the security of our products and services.
Below you will find a description of the categories of personal data we may collect and how we use them:
What personal data do we collect
- i. Data you provide:
We collect personal data that you provide when you use our products and services or otherwise communicate with us, for example when you create an account, contact us, participate in an online survey, use our online help or chat tools. When you make a purchase, we collect personal data related to the purchase. This data includes your payment data, such as your credit or debit card number and other card data, as well as other account and authentication data, and billing, shipping, and contact details. - ii. Information about your use of our services and products:
When you visit our website, we may collect data about the type of device you use, the unique identification of your device, your device’s IP address, your operating system, the type of Internet browser you use, usage information, diagnostic information, and location information. This data comes from or relates to computers, phones, or other devices you use to install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine your device’s approximate location so we can improve our products and services.
How we use your personal data
In general, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertising and services, and to protect ourselves and our customers.
- i. Providing, improving, and developing our products and services:
We use personal data to help provide, improve, and develop our products, services, and advertising. This includes, for example, using personal data for data analysis, research, and audits. This processing is based on our legitimate interest in providing products and services to you and ensuring business continuity. If you participate in a contest or other promotion, we may use the personal data you provide to manage these programs. Some of these activities may have additional rules that contain additional information about how we use personal data. Therefore, we recommend that you read these rules carefully before participating. - ii. To communicate with you:
With your prior express consent, we may use personal data to send you marketing communications about our own products and services, to communicate with you about your account or transactions, and to inform you about our policies and terms. If you no longer wish to receive marketing emails, contact us to opt out. If you contact us, we may also use your data to process and respond to your inquiry. With your prior express consent, we may share your personal data with external partners who may send you marketing communications regarding their products and services. With your prior express consent, we may use your personal data to personalize your experience with our products and services as well as third-party websites and apps and to determine the validity of our promotions.
Note: For any use of your data that requires your prior express consent, please note that you may withdraw your consent by contacting us.
Definition of "Cookies"
Cookies are small pieces of text used to store information in your web browser. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data stored in your web browser or device, identifiers for your device, and other software for similar purposes. In this cookie statement, we refer to all these technologies as “cookies.”
Use of Cookies
We use cookies to provide, protect, and improve our products and services, for example by personalizing content, offering and measuring advertising, understanding user behavior, and providing safer experiences. Please note that we may use different specific cookies depending on the specific website and service you use.
Disclosure of Personal Data
We provide certain personal data to strategic partners with whom we work to provide our products and services or to assist us in marketing to our customers. We only share personal data with these companies to provide or improve our products, services, and advertising. We do not share personal data with third parties for their own marketing purposes without your prior express consent.
Disclosure, Storage, Transfer, and Processing of Data
- i. Compliance with a legal obligation:
Certain legal actions exist or have occurred due to mandatory legislation in the European Economic Area or the country where the user resides, requiring the fulfillment of certain legal obligations. Processing of personal data of residents of the European Economic Area (EEA) – as described below, our processing of your personal data is lawful if you reside in the EEA: When we obtain your consent to process your personal data, this processing is carried out under Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”). - ii. For proper application or enforcement of this policy:
We may share personal data with all our affiliated companies. In the event of a merger, restructuring, acquisition, joint venture, assignment, spin-off, transfer, sale of all or part of our business, including in connection with bankruptcy or similar proceedings, we may transfer all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is necessary to protect our rights, seek available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. - iii. Legal compliance and security or protection of other rights:
It may be necessary for us to disclose personal data due to laws, legal proceedings, litigation, and/or requests from public and government authorities in the country or countries where you reside. We may also disclose personal data if we determine that disclosure is necessary or appropriate for purposes of national security, law enforcement, or other matters of public importance.
Children
Our products and services are available to adults. Therefore, we do not knowingly collect, use, or disclose data from children under 16 years old. If we learn that we have collected personal data from a child under 16 or a comparable minimum age depending on the jurisdiction, we will take steps to delete that data as soon as possible. If you discover that a child under 16 has provided us with personal data, please contact us immediately.
Your Rights
We will take reasonable measures to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data we collect. You also have the right to restrict or object to the further processing of your personal data at any time. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with a competent data protection authority regarding the processing of your personal data. To protect the privacy and security of your personal data, we may request information from you to verify your identity and your right to access this data, as well as to search for and provide you with the personal data we maintain. In some cases, applicable law or regulation may prohibit or require us to refuse to provide or delete certain or all of the personal data we maintain. You may contact us to exercise your rights. We will respond to your request within a reasonable time, in any case no longer than 30 days.
Third-Party Websites and Services
If the customer uses a link to a third-party website with which we have a relationship, we assume no obligation or liability for this policy based on the third party’s privacy policy. Our websites, products, and services may contain links to third-party websites, products, and services or provide you with access to third-party websites, products, and services. We are not responsible for the privacy practices of these third parties or for the information or content their products and services contain. This privacy policy applies only to the data we collect through our products and services. We recommend that you read a third party’s privacy policy before continuing to use their website, products, or services.
Security, Integrity, and Retention of Data
We use reasonable technical, administrative, and physical security measures to protect your data from unauthorized access and to prevent it, as well as to ensure the proper use of the data we collect. We retain your personal data for as long as necessary for the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
Changes to This Privacy Policy
We may periodically change this privacy policy for reasons such as new technologies, industry practices, and legal requirements. If you continue to use our products and services after this privacy policy takes effect, you agree to the revised privacy policy. If you do not agree to the revised privacy policy, contact us, stop using our products or services, and contact us to close any accounts you may have created.
Contact Us
If you have questions about this privacy policy or its implementation, you can contact us at:
info@vkvoc.com